Monthly Archives: September 2012

Five minutes on … Benchmarking – a load of old cobblers?

How might we define it? Some might say it is a load of old cobblers and how true, given that it was this trade that used a bench to mark out the shape of the customer’s foot. You may be … Continue reading

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Five minutes on … Do you have five minutes to give us your feedback?

The prologue… Last week I had four opportunities to give feedback and one encounter where feedback was not asked for nor required. The first feedback request was part of the automated system to get a new tax disc for my … Continue reading

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